FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
Location & Accessibility
1. Where is Innogo Hotel Shenzhen (LuoHu Port) located?
The hotel is located at 中国広東省深セン市羅湖区建社路1008号匯山パビリオン1階～5階. It sits in the heart of Shenzhen’s bustling Luohu District, making it ideal for both business and leisure travelers.
2. How far is the hotel from Luohu Port?
Innogo Hotel is approximately 0.66km from Luohu Port, just a 5-10 minute walk. This makes it extremely convenient for travelers planning day trips to Hong Kong.
3. Is the hotel near any metro stations?
Yes! The hotel is located just 100 meters from Metro Lines 1 & 9, providing easy access to all major areas of Shenzhen. Shenzhen Railway Station is also only 560 meters away.
4. How far is the hotel from Shenzhen Bao’an International Airport?
The hotel is approximately 38.3km from Shenzhen Bao’an International Airport, which translates to about 45-60 minutes by car or taxi, depending on traffic conditions.
5. What attractions are nearby the hotel?
Popular nearby attractions include Dongmen Pedestrian Street (1.1km), Shenzhen Railway Station (560m), and numerous shopping and dining options in the Luohu District. The location is perfect for exploring Shenzhen’s cultural and commercial landmarks.
Rooms & Amenities
6. How many rooms does the hotel have?
Innogo Hotel features 94 uniquely designed guest rooms spanning floors 2-6, with room sizes ranging from 18-40m². Each room blends industrial style with modern business aesthetics.
7. What types of rooms are available?
Room options include:
- Superior Queen Rooms
- Movie Queen Rooms (with tatami and XGIMI Video VIP)
- Connecting Rooms (ideal for families)
- Superior City Family Rooms (with Tencent Video VIP)
8. What amenities are included in the rooms?
All rooms feature:
- Internationally renowned SINOMAX mattresses
- Free high-speed Wi-Fi
- Air conditioning
- Private bathrooms with separate wet/dry areas
- Refrigerators and minibars
- Disposable toiletries
- Service robot delivery access
9. Are the rooms suitable for families?
Yes! The hotel offers Connecting Rooms and Superior City Family Rooms. Children under 17 stay free without an extra bed, and the hotel provides children’s slippers, toothbrushes, and a free playground.
10. Is Wi-Fi available throughout the hotel?
Yes, free Wi-Fi is available throughout the entire property, including all guest rooms, the lobby, and common areas.
Dining & Food
11. Does the hotel have a restaurant?
Yes, the hotel features the イノデリレストラン on-site, serving diverse cuisines throughout the day. There’s also a ロビーバー for evening drinks and relaxation.
12. What are the breakfast hours and options?
Breakfast is served from 07:00-10:00 daily. The multi-cultural buffet includes Western, Chinese, Asian, and Vegetarian options. Children under 5 eat free.
13. Is room service available?
Yes, room service is available for in-room dining comfort. Food deliveries are conveniently brought up by service robots, adding a modern touch to your dining experience.
14. Can I get coffee at the hotel?
Absolutely! Guests can enjoy freshly ground American coffee from the Hero Bread Heroes’ Supply Station located in the Shared Art Lobby.
Services & Facilities
15. What are the check-in and check-out times?
- Check-in: 14:00 (2:00 PM)
- Check-out: 12:00 (12:00 PM) Express check-in/check-out services are available for added convenience.
16. Is parking available at the hotel?
Yes, free parking is available on-site, which is a rare and valuable amenity in central Shenzhen.
17. Does the hotel offer luggage storage?
Yes, free luggage storage is available at the front desk, perfect for guests who arrive early or depart late.
18. What business services are available?
Business travelers can access:
- Fax/copying services
- Postal services
- Executive floors
- 24/7 front desk support
- Translation tools
19. Is the hotel family-friendly?
Yes! Family-friendly features include:
- Free playground
- Children’s slippers and toothbrushes
- Family room options
- Children under 17 stay free (without extra bed)
- Children under 5 eat breakfast free
20. What is the hotel’s contact information?
- Phone: +86-19925192735
- Rating: 9.5/10 (based on 8,898+ guest reviews on Trip.com)
- Opened: 2019
Bonus Tips for Guests
Tip | Details |
|---|---|
Best Rooms for Quiet | Request rooms on floors 5-6, away from street-facing windows |
Peak Season Booking | Book early during Chinese New Year and holidays for better rates |
Hong Kong Day Trips | Perfect location for concert-goers and cross-border travelers |
Unique Experience | Try the service robot delivery and explore the Shared Art Lobby |
Value Add | Take advantage of free parking, Wi-Fi, and luggage storage |
Have more questions? Contact Innogo Hotel Shenzhen directly at +86-19925192735 or visit their Trip.com page for the latest updates and availability.