Exceptional Services & Amenities at Innogo Hotel Shenzhen (LuoHu Port)
Welcome to a New Standard of Hospitality
At インノゴ ホテル 深セン (羅湖港), we believe that exceptional service is the heart of every memorable stay. Located at 中国広東省深セン市羅湖区建社路1008号匯山パビリオン1階～5階, our 4-star property has earned an outstanding 9.6/10 service rating from nearly 9,000 guest reviews. This remarkable achievement reflects our unwavering commitment to delivering personalized, attentive, and innovative hospitality that exceeds expectations at every turn.
Opened in 2019 and managed by グレーターチャイナインターナショナルホテルマネジメントリミテッド, Innogo Hotel was created in collaboration with young artists from the Guangdong-Hong Kong-Macao Greater Bay Area. Our service philosophy extends beyond traditional hotel offerings—we are a “fourth space” where multi-dimensional life, shared office, and social activities come together seamlessly. Every service we provide is designed to enhance your comfort, convenience, and overall experience in Shenzhen.
Front Desk Services: Your 24/7 Support Hub
Round-the-Clock Assistance
Our 24/7 front desk is staffed with knowledgeable, multilingual professionals ready to assist you at any hour. Whether you arrive late at night after a long flight or need early morning assistance before a business meeting, our team is always available to ensure your stay is smooth and hassle-free.
Express Check-In & Check-Out
We understand that your time is valuable. Our express check-in and check-out services minimize waiting times, allowing you to settle into your room quickly or depart efficiently. Simply provide your booking details, and our streamlined process will have you on your way in minutes.
Safe & Secure
Your peace of mind is our priority. A safe at the front desk is available for storing valuable items, documents, and electronics. Our keycard entry system ensures that only authorized guests can access guest floors, providing an additional layer of security throughout your stay.
Translation Tools Available
As an international hotel welcoming guests from all countries and regions, we offer translation tools to bridge language barriers. Our staff can assist with communication needs, ensuring that every guest feels understood and valued regardless of their native language.
Concierge & Travel Services: Your Personal Guide to Shenzhen
Taxi Booking Service
Navigating Shenzhen is effortless with our taxi booking service. Our concierge team can arrange reliable transportation to any destination in the city, from 羅湖港 (0.66km away) to Shenzhen Bao’an International Airport (38.3km). Whether you need a quick ride to a business meeting or a comfortable transfer to the airport, we ensure your journey is smooth and stress-free.
Tour & Ticket Booking Service
Discover the best of Shenzhen and the Greater Bay Area with our tour and ticket booking service. Our knowledgeable concierge can help you arrange:
- Day trips to Hong Kong via Luohu Port
- Visits to popular attractions like 東門歩行者街 (1.1km)
- Tickets to cultural venues including Shenzhen Theater そして Luohu Art Museum
- Excursions to natural wonders like Wutong Mountain そして Fairy Lake Botanical Garden
Postal Service
Need to send documents or souvenirs home? Our postal service makes it easy to mail items from the hotel. Whether it’s business correspondence or gifts for loved ones, we handle all your mailing needs with care and efficiency.
Technology & Innovation: The Future of Hospitality
Service Robots
One of the most distinctive features of Innogo Hotel Shenzhen is our service robot delivery system. This cutting-edge technology brings food, amenities, and other items directly to your room door. Guests consistently praise this futuristic touch, especially families with children who find the robot deliveries entertaining and memorable. This contactless service also enhances hygiene and convenience, allowing you to enjoy room service without waiting in hallways or interacting with multiple staff members.
Free Wi-Fi Throughout the Property
Stay connected with complimentary high-speed Wi-Fi available in all guest rooms and public areas. Whether you’re working remotely, streaming entertainment, or video calling family back home, our reliable internet connection ensures you stay online throughout your stay.
PA & Sound System
Our public address and sound system ensures clear communication throughout the property. Important announcements, emergency notifications, and event information are delivered efficiently to keep all guests informed.
Family-Friendly Services: Welcoming Guests of All Ages
無料の遊び場
Families traveling with children will appreciate our complimentary playground. This dedicated space allows young guests to burn off energy, make new friends, and enjoy safe, supervised play while parents relax nearby.
Children’s Amenities
We go the extra mile to make children feel welcome. Complimentary children’s slippers and toothbrushes are provided upon request, ensuring that younger guests have appropriately sized amenities for their comfort. According to Shenzhen regulations, disposable items are not proactively provided in rooms, but families can request these items from the front desk at any time.
Child-Friendly Policies
- Children of all ages are welcome at Innogo Hotel
- Children between 0 and 17 years old stay free if no extra bed is needed
- Children 5 years old and under eat breakfast free
- Children 6-12 years old: CNY 19.00 (approx. US$2.76) for breakfast
- Children 13-17 years old: CNY 39.00 (approx. US$5.65) for breakfast
Family Room Options
Our Connecting Rooms and Superior City Family Rooms provide ample space for families traveling together. These rooms feature multiple beds, refrigerators, minibars, and Tencent Video VIP services to keep everyone entertained.
Business Services: Supporting Your Professional Needs
エグゼクティブフロア
Business travelers can enjoy exclusive access to our executive floor, which offers enhanced privacy, premium amenities, and a quiet environment conducive to work and rest. This floor is ideal for professionals attending meetings, trade fairs, or conferences in Shenzhen’s commercial districts.
Fax & Copying Services
Our complimentary fax and copying services ensure you can handle business documents without leaving the hotel. Whether you need to print boarding passes, copy contracts, or fax important documents, our business center is equipped to meet your needs.
Non-Smoking Floors
All guest floors at Innogo Hotel are non-smoking, ensuring a fresh, clean environment for all guests. This policy aligns with modern health standards and provides a comfortable atmosphere for business travelers and families alike.
Laundry & Cleaning Services: Fresh & Comfortable Throughout Your Stay
Laundry Service (On-Site & Off-Site)
Extended stays require fresh clothing. We offer both on-site and off-site laundry services to accommodate your schedule. On-site laundry provides quick turnaround for essential items, while off-site services handle larger loads and specialized cleaning needs.
ドライクリーニング
Our dry cleaning service ensures your business attire and delicate garments are professionally cleaned and pressed. Simply leave your items with the front desk, and they will be returned fresh and ready to wear.
Laundry Room & Clothes Dryer
For guests who prefer self-service options, our laundry room is equipped with modern washing machines and clothes dryers. This convenient facility is perfect for travelers on extended stays or families who need to refresh clothing between activities.
Clothes Steamer & Ironing Service
Wrinkled clothing is no concern at Innogo Hotel. We provide clothes steamers in rooms and offer professional ironing services to ensure you always look your best for meetings, dinners, or special occasions.
Food & Beverage Services: Culinary Convenience
ルームサービス
Enjoy dining in the privacy and comfort of your room with our room service. Our menu features selections from the イノデリレストラン, offering diverse cuisines including Western, Chinese, Asian, and Vegetarian options. Orders are delivered promptly, with the option of service robot delivery for a unique experience.
ロビーバー
Unwind after a long day at our ロビーバー, which offers a selection of cocktails, wines, spirits, and non-alcoholic beverages. The bar’s relaxed atmosphere, combined with the artistic ambiance of the Shared Art Lobby, makes it an ideal spot for evening socializing or quiet reflection.
イノデリレストラン
Our on-site restaurant serves breakfast, lunch, and dinner with a focus on quality and variety. The breakfast buffet (07:00-10:00) features Western, Chinese, Asian, and Vegetarian options, ensuring there’s something for every palate.
Safety & Security: Your Well-Being Is Our Priority
24/7 Security Personnel
Trained security personnel are on duty around the clock, monitoring the property and responding to any concerns. Their presence ensures a safe environment for all guests, particularly important in a bustling urban location like Luohu District.
CCTV in Public Areas
Comprehensive CCTV surveillance covers all public areas of the hotel, including lobbies, corridors, and entrances. This system deters unauthorized access and provides documentation in case of any incidents.
Fire Safety Equipment
Your safety is paramount. The hotel is equipped with fire extinguishers strategically placed throughout the property, along with clearly marked emergency exits and evacuation routes. Regular safety drills and equipment inspections ensure readiness at all times.
Intruder Alarm System
An advanced intruder alarm system protects guest rooms and common areas. This system alerts security personnel to any unauthorized access attempts, providing an additional layer of protection for your belongings and personal safety.
First Aid Kit
A first aid kit is available at the front desk for minor medical needs. Our staff is trained to provide basic first aid assistance and can arrange professional medical care if needed.
Additional Amenities: Thoughtful Touches for Every Guest
Free Luggage Storage
Arrive early or depart late? Our complimentary luggage storage allows you to explore Shenzhen without being weighed down by bags. Store your luggage securely at the front desk before check-in or after check-out, making the most of your time in the city.
無料駐車場
In central Shenzhen, free parking is a rare and valuable amenity. Guests traveling by car can park on-site at no additional cost, eliminating the stress and expense of finding parking in the busy Luohu District.
Wake-Up Call Service
Never miss an important meeting or early flight with our wake-up call service. Simply request your preferred wake-up time at the front desk, and our team will ensure you start your day on schedule.
Elevator Access
Multiple elevators provide easy access to all floors, including the 94 guest rooms spanning floors 2-6. Our elevators are well-maintained and spacious enough to accommodate luggage and families comfortably.
Water Purifier & Humidifier
Clean drinking water is available throughout the property via our water purifier system. Additionally, humidifiers help maintain comfortable air quality, particularly important during Shenzhen’s drier seasons.
No Smoking in Public Areas
In compliance with health regulations and guest preferences, smoking is prohibited in all public areas of the hotel. Designated smoking areas are available outside the property for guests who wish to smoke.
Accessibility & Location Advantages
Prime Luohu District Location
Our address at 1st-5th Floors, Huizhan Pavilion, No. 1008 Jianshe Road places you at the heart of Shenzhen’s commercial and cultural center. Key location advantages include:
- Metro: Renmin South Station – Less than 100 meters away (Lines 1 & 9)
- Metro: Luohu Station – 250 meters away
- 深セン駅 – 560 meters away
- 羅湖港 – 0.66km (perfect for Hong Kong day trips)
- Shenzhen Bao’an International Airport – 38.3km (approximately 45-60 minutes by car)
Nearby Shopping & Dining
The hotel is surrounded by numerous shopping centers and restaurants within walking distance, including:
- Jianingna Square (380m)
- Luohu Commercial City (460m)
- Kingglory Plaza (630m)
- The Mixc (910m)
- 東門歩行者街 (1.1km)
Property Policies & Guest Information
Check-In & Check-Out
- Check-In: After 14:00 (2:00 PM)
- Check-Out: Before 12:00 (12:00 PM)
- Front Desk Hours: 24/7
Guest Acceptance
Guests from all countries and regions are welcome at Innogo Hotel Shenzhen. Our multilingual staff and translation tools ensure that international travelers feel comfortable and supported throughout their stay.
Age Requirements
The main guest checking in must be at least 18 years old. Valid identification is required at check-in for all guests.
Deposit Policy
No deposit is required by the property, making booking and check-in straightforward and hassle-free.
Pet Policy
Please note that pets are not allowed at Innogo Hotel Shenzhen. This policy ensures a clean, allergen-free environment for all guests. Service animals are also not permitted.
Payment Methods
We accept cash payments at the hotel. Additional payment options may be available depending on your booking method through Trip.com or other platforms.
Why Choose Innogo Hotel Shenzhen for Your Stay?
With a 9.5/10 overall rating from 8,898 reviews and a 9.6/10 service rating, Innogo Hotel Shenzhen (LuoHu Port) has proven itself as a top choice for travelers seeking quality, convenience, and exceptional hospitality. Our comprehensive service offerings include:
Service Category | Key Features |
|---|---|
Front Desk | 24/7 support, express check-in/out, safe deposit, translation tools |
Concierge | Taxi booking, tour arrangements, postal services |
Technology | Service robots, free Wi-Fi, PA system |
Family Services | Free playground, children’s amenities, family rooms |
Business | Executive floor, fax/copying, non-smoking floors |
Laundry | On-site & off-site laundry, dry cleaning, steamers |
Dining | Room service, lobby bar, INNO DELI restaurant |
Safety | 24/7 security, CCTV, fire equipment, first aid |
Convenience | Free parking, luggage storage, wake-up calls |
Contact Information
Ready to experience the exceptional services at Innogo Hotel Shenzhen (LuoHu Port)? Our team is standing by to assist with your booking and answer any questions.
- Address: 中国広東省深セン市羅湖区建社路1008号匯山パビリオン1階～5階
- Phone: +86-19925192735
- Email: sales@innogo.cn
- Opened: 2019
- Number of Rooms: 94
- Star Rating: 4-Star
- Overall Rating: 9.5/10 (8,898+ reviews on Trip.com)
Conclusion: Service That Exceeds Expectations
At インノゴ ホテル 深セン (羅湖港), we believe that great service is not just about meeting needs—it’s about anticipating them, exceeding them, and creating moments that guests remember long after they check out. From our innovative service robots to our thoughtful family amenities, from our 24/7 front desk support to our comprehensive safety measures, every aspect of our service offering is designed with you in mind.
Whether you’re visiting Shenzhen for business, leisure, or a cross-border adventure to Hong Kong, our dedicated team is committed to making your stay exceptional. Join the thousands of satisfied guests who have experienced the Innogo difference and discover why our 9.6/10 service rating reflects our unwavering commitment to hospitality excellence.
Book your stay today and experience services that truly make a difference.